for customers

LIONEL ships internationally. all orders are processed within one to three working days. LIONEL will not be held responsible for a delay in shipment caused by weather conditions, international custom issues or any other circumstances beyond the control of LIONEL. once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. 

returns

returns are permitted within seven days of delivery and the customer will be entitled to a full refund not including shipping. products must be in stock in order to do an exchange. all items must be in original condition. to return an item, the following conditions must be met: 

  • returns must be made within seven days of delivery.

  • the returned item(s) must be unworn and complete.

please note - customers will not be refunded for initial shipping costs and will be responsible for the cost of returns too. 

once item(s) is received and inspected, a refund will be issued for returned items.

 

please not charity and pre-order t-shirts cannot be refunded. 

please contact us at lionel@wearlionel.comfor further assistance with a return or exchange.

investment enquiries

please email lionel@wearlionel.comfor any investment enquiries. 

wholesale enquiries

 

please email lionel@wearlionel.comfor any wholesale enquiries. 

collab enquiries

 

if you are interested in a collab send us an email at lionel@wearlionel.com, let's see what we can do together.

 

contact us

 

please email lionel@wearlionel.com, if you have any queries or questions.

privacy

your personal information will not be sold or shared with third parties.