LIONEL ships internationally. all orders are processed within one to three working days. LIONEL will not be held responsible for a delay in shipment caused by weather conditions, international custom issues or any other circumstances beyond the control of LIONEL. once orders are sent a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out.
returns are permitted within seven days of delivery and the customer will be entitled to a full refund not including shipping. products must be in stock in order to do an exchange. all items must be in original condition. to return an item, the following conditions must be met:
returns must be made within seven days of delivery.
the returned item(s) must be unworn and complete.
please note - customers will not be refunded for initial shipping costs and will be responsible for the cost of returns too.
once item(s) is received and inspected, a refund will be issued for returned items.
please note charity, sale and pre-order items cannot be refunded.
please contact us at firstname.lastname@example.org, for further assistance with a return or exchange.
please email email@example.com, for any investment enquiries.
please email firstname.lastname@example.org, for any wholesale enquiries.
if you are interested in a collab send us an email at email@example.com, let's see what we can do together.
please email firstname.lastname@example.org, if you have any queries or questions.
your personal information will not be sold or shared with third parties.